Novotel Bangkok Suvarnabhumi Airport - Family & Business trip hotel - FAQ

FAQ


Here are the answers to the most frequently asked questions about Novotel Bangkok Suvarnabhumi Airport

Is there a restaurant in Novotel Bangkok Suvarnabhumi Airport hotel ?Definitely, Novotel Bangkok Suvarnabhumi Airport has 9 restaurants:

• Restaurant The Square:
 • International, Buffet
 • Open 7/7.
 • Open all year.
• Opening times:
 • 24h a day.
 • price range: $$

Restaurant The Square menu
Restaurant The Square drink list
Restaurant: The Square special offers:
Restaurant The Square website

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 150 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

• Restaurant Sala Thai:
 • Thai, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 11:30 to 14:30.
 • Dinner: from 18:00 to 21:30.
 • price range: $$

Restaurant Sala Thai menu
Restaurant Sala Thai website

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

• Restaurant Kinsen:
 • Japanese, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 11:30 to 14:30.
 • Dinner: from 18:00 to 22:00.
 • price range: $$

Restaurant Kinsen menu
Restaurant Kinsen drink list
Restaurant: Kinsen special offers:
Restaurant Kinsen website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 40 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

• Restaurant Golden Village:
 • Chinese, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 11:30 to 14:30.
 • price range: $$

Restaurant Golden Village menu
Restaurant Golden Village drink list
Restaurant: Golden Village special offers:

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 200 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

• Restaurant Le Gourmet:
 • International, Cafe
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 07:00 to 22:00.
 • price range: $Restaurant: Le Gourmet special offers:
Restaurant Le Gourmet website

• Open for our guests only.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required

• Restaurant Splash Pool Bar:
 • International, Fast Food
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 08:00 to 18:00.
 • price range: $

Restaurant Splash Pool Bar menu
Restaurant Splash Pool Bar website

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Resort Casual
 • For Her: Bathing suit with wrap or cover-up, sneakers or sandals.
 • For Him: Bermudas (long shorts or Capri pants), sneakers or sandals. No sleeveless shirts.

• Restaurant Touchdown Sports Bar:
 • International, Fast Casual
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 16:00 to 00:00.
 • price range: $

Restaurant Touchdown Sports Bar menu
Restaurant Touchdown Sports Bar drink list
Restaurant: Touchdown Sports Bar special offers:
Restaurant Touchdown Sports Bar website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

• Restaurant Biz Lounge:
 • International, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 07:00 to 20:00.
• Open for our guests only.
• Lunch boxes are not available.
• Max capacity: 70 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

• Restaurant Atrium Bar:
 • American, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 10:00 to 23:59.
 • price range: $$

Restaurant Atrium Bar menu
Restaurant Atrium Bar drink list
Restaurant Atrium Bar website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Is there a spa at Novotel Bangkok Suvarnabhumi Airport hotel ?Take a look at the spa details below:
Vous Spa:
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Not pregnancy friendly
-Open to public
-Access is free for our guests.
-No age restriction
-Reservation is mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Mandatory: Slippers and swimsuit.
- Not mandatory: Bathrobe and swim cap.
- Facilities: Sauna, massage, shower, steam bath, footbath and Thai Massage.
- Spa Menu: Link
- Membership: Link
- Click here for more details
Does Novotel Bangkok Suvarnabhumi Airport hotel do day passes ?Day services
-Fresh-up (750 THB/p) 06:00-21:30: Use of Gym lockers and shower facilities. Access to the pool & gym is not included.

- Day Pass: (‎800 THB/p): Swimming pool & gym access from 06:00 to 21:30. Kids until 12y/o are free.

- Day use (‎5000 THB/room) Room & hotel facilities available from 08:00 to 18:00

Food & beverages are not included in any offer and can be purchased at our outlet.
What time is the check in at Novotel Bangkok Suvarnabhumi Airport hotel ?Check in is available 24/7.
You can check in anytime you want and stay with us for 24 hours from the time you check in.
It doesn't matter what time you check in, you'll still get a full 24 hours to stay with us.

Arrive around midnight?
You should book the day before midnight and the time will count 24 hours from the time you check in at the hotel.
How can we get to Novotel Bangkok Suvarnabhumi Airport hotel from the closest airport or train station ?Our hotel is located next to the airport (BKK)
-A short ride in the 24-hour complimentary shuttle van service from Gate 4, Level 2(Arrival).
-10-minute walk via the air-conditioned underground walkway. Go to the airport basement level (B), then signs will guide you to the hotel.

Bangkok downtown within 25Min via Airport Railway Link.

For Transportation from DMK to the hotel: here
What time is the check out at Novotel Bangkok Suvarnabhumi Airport hotel ?To extend your stay, please contact the front desk anytime after check-in and they will handle your request.
This service is not bookable before arrival and is subject to availability.
Can I book a table in the restaurant of the Novotel Bangkok Suvarnabhumi Airport hotel?• Sala Thai,Kinsen,Golden Village,Le Gourmet,Splash Pool Bar:
To make a restaurant reservation, please send an email to: quicktext@novotelairportbkk.com, marcom@novotelairportbkk.com, rm@novotelairportbkk.com and eam@novotelairportbkk.com with the following information:
 • Restaurant name
 • Date
 • Time
 • Number of guests
 • Reservation/ Booking number (if you have one)
 • Phone number
 • Email address
• The Square:
For more information about restaurant reservation, click HERE.
What are the payment methods accepted at Novotel Bangkok Suvarnabhumi Airport hotel ?Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• Union Pay
• MasterCard
• American Express
• JCB
• Alipay
• Bank transfer
• Debit
• WeChat Pay
• Line Pay
• Thai Prompt Pay

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 2000 THB per day will be collected at Check-in.
• Security deposits are refunded 14 days after check-out.
• We do not accept installment payments.
• We accept payments made for someone else. The full amount of the reservation must be paid at least 1 days prior to check-in, for more info contact staff.
Does Novotel Bangkok Suvarnabhumi Airport hotel provide meeting rooms?International conferences, regional seminars, plenary sessions, or wedding, we the most offer professional versatile meeting and event venues for up to 1,000 guests.

- Suvarnabhumi Grand Ballroom: 814 m2 here
- Lanna, Bagan & Srivichai: 268ms here
- Chiang Tung & Rung: 140 m2 here
- And more

More information and promotion: here
•For more info about our meeting rooms layout, click HERE.
• For more info, click HERE.
Is there a swimming pool at Novotel Bangkok Suvarnabhumi Airport hotel ?Have a look at our swimming pools list below:
Swimming pool:
- Outdoor
- Smoking allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:22 M, W:16 M and D:150 CM
- Access is free for our guests
-Open to public: 800 THB/day
- Spa access: not included
- No time limit
- Max capacity: 15 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
More info here
Have a look at our drinks and cocktails menu here
Kids section:
- Outdoor
- Smoking allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:2 UNIT_NULL, W:1 UNIT_NULL and D:60 CM
- Access is free for our guests
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 4 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed

  • faq
  • faq
  • faq
Book a room
Book a room
close