THERAPIST /MASSEUR

Responsible for the delivery of an efficient, friendly and results-driven spa experience

• You are the ‘spa experience’ that guests will have as they entrust themselves in your capable and expert hands, so you will be expected to execute treatments, engage guests in consultation and repartee, while making them feel as if they have entered a completely different environment from the one they came from.

• N/A

• To carry out treatments according to the prescribed standards.
• Primary focus on sense of guest arrival/departure, hands-on treatment, cleanliness, room ambience, and overall spa experience. Empathetic, friendly, and able to make people feel beautiful inside and out.

• Able and available to answer any questions that guests may have and give them extensive feedback and demonstration if applicable; with an ability to execute suggestive and add-on sales
• Accommodate all guests’ requests expediently and courteously
• Greet each guest warmly and provide a courteous good-bye

• N/A

• Reports directly to the Spa Supervisor

• Perform other related duties and special projects as required by Spa Manager both within and outside the Hotel.

• Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees.

• The Hotel and Company Fire Procedures, Health and Safety Policy and Security Procedures
• Short and long term company promotions
• Sense of Novo culture
• The company dress code
• The hotels smoking policy
• Hotel and Company philosophy
• Rules and Management Policies
• Hotel Objectives and Vision