SPA HOSTESS

• Responsible for the day-to-day operations of the spa front desk.
• He/she must have been able to exhibit an excellent level of customer service.

• Ensure all operations are in full compliance with local health and safety codes.

• Primary focus on operations of the front desk, telephone, sense of guest arrival/departure, and management and stock of main lobby retail area.
• Collection and recording of all service/product transactions.
• Retail and public area inventory management. In charge of shift cash and transaction records till (credit card slips and other sales invoices), shift sales report and daily sales summaries.
• Coordination of guest/therapist booking.

• Ensure a smooth operation of registration and cashiering functions of Spa Reception
• Report equipment malfunctions promptly and accurately.
• Handle lost and found items
• Monitors general transition areas for guests like public change rooms, relaxation lounges and main lobby.

• Well versed in all areas of retail/service and available to answer any questions that guests may have and be able to give them extensive feedback and demonstration if applicable; with an ability to execute suggestive and add-on sales.
• Coordinates use of other sources of client database to make use of un-booked time slots, cancelled/no-show bookings or appointment blocks.

• N/A

• Reports directly to the Spa Manager

• Perform other related duties and special projects as required by Spa Manager both within and outside the Hotel

• Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees.

• The Hotel and Company Fire Procedures, Health and Safety Policy and Security Procedures
• Short and long term company promotions
• Sense of Novo culture
• The company dress code
• The hotels smoking policy
• Hotel and Company philosophy
• Rules and Management Policies
• Hotel Objectives and Vision