RESTAURANT WAITER/WAITRESS

JOB TITLE : RESTAURANT WAITER/WAITRESS
(The Square, Kinsen, Golden Village, Le Gourmet, Lobby Lounge, Biz Lounge, Crew Lounge)
DEPARTMENT : F&B SERVICE
REPORT TO : RESTAURANT CAPTAIN

GENERAL MISSION

• Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner.
• Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies.

RESPONSIBILITIES AND MEANS

• Performs any other duties as may be assigned by your superior.

TECHNICAL RESPONSIBILITIES

• Suggests food and beverages ~ to be well versed with the menu, method of preparation and accompaniments.
• Cleans and polishes Glassware, China ware, hollowware and flatware.
• Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
• Replenishes supply of linen and other Operating equipment.
• Obtains requested items from the storeroom.
• Keeps general appearance and maintenance of Restaurant working areas.
• Follows correct sequence of service outlined in the Standard Operating Manual.
• Sets up tables in accordance with Restaurant policy.
• Cleans and removes dishes from the table after service is completed.
• Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
• Cleans all spillage during mealtime and at closing.
• Maintains excellent grooming standard at all times.

HUMAN RESPONSIBILITIES

• Attends all training sessions as scheduled.

RELATIONSHIP

• Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.

REPLACEMENT AND TEMPORARY MISSION

• May be assigned to perform duties of Room Service or Banquet when needed.

GREEN GLOBE RESPONSIBILITY

• Committed to energy consumption
• Committed to promote of saving water consumption
• Committed to promote waste management
• Committed to support of Local Community and Products
• Committed to usage of Eco-friendly chemicals and Cleaning products
• Committed to education of employee by promoting of Green Globe

To be fully conversant with:

• The Hotel and Company Fire Procedures, Health and Safety Policy and Security Procedures
• Short and long term company promotions
• Senses of Novo culture
• The company dress code
• The hotels smoking policy
• Hotel and Company philosophy
• Rules and Management Policies
• Hotel Objectives and Vision

This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary.