Reservation Agent

The Reservation Agent handles and process room reservations. Maximize room occupancy and average room rate through up selling.

• To confirms reservations for rooms according to the room’s availability issued by the Reservations Officer accords the rates that are currently in effect and arranges the billing according to hotel procedures.
• To handles all group tours/ conventions from the initial blockage to the rooming lists.
• To records all reservations neatly and accurately on prescribed forms.

• To files neatly all updated correspondence chronologically, first and then alphabetically.
• To handles the telex machine in sending outgoing reservations telexes.
• To handles all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.
• To handles all onward reservations of Accor Group.
• To check incoming letters, telexes and faxes than distribute to whom it may concerned within the Reservation Department.

• To updates the computer immediately and accurately if there’s any changes.
• To sends out confirmation slip promptly if requested.
• To handles any request for amenities or transportation promptly and accurately.
• To update guest history records, travel agency/company records and account receivable records on a regular basis
• To handles the reservation correspondence accurately and neatly.
• Promptly prepare 7 days VIP and any Reservation report.

• To check any no-show and cancellation report with the correspondence and keep the record in the file.
• To coordinate with the travel agent and update the room allotment.

• To report for duty punctually wearing the correct uniform and name badge at all times.
• To provide a courteous and professional service at all times.
• To maintain good working relationships with your own colleagues and all other departments.
• To have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
• To maintain a high standard of personal appearance and hygiene at all times.
• To have a complete understand of the hotel’s employee handbook and adhere to the regulations contained within.
• To maintain the cleanliness of the working area in the Reservation Department.
• Perform other duties as may be assigned by the management from time to time

• Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees.

• The Hotel and Company Fire Procedures, Health and Safety Policy and Security Procedures
• Short and long term company promotions
• Sense of Novo culture
• The company dress code
• The hotels smoking policy
• Hotel and Company philosophy
• Rules and Management Policies
• Hotel Objectives and Vision