Guest Service Agent

The Guest Service Agent is under the direct supervision of the Front Office Manager and indirectly to the Financial Controller for the cashiering responsibilities. This position handles both check in and checks out of our guests and at the same time to maintain a high standard of service of guest expectation.

• To provide a courteous and professional service at all times.
• To maintain good working relationships with your own colleagues and all other departments.

• To carry out any other reasonable duties and responsibilities as assigned.
• Must be fully conversant with company policies regarding credit granting and credit card procedures.
• Cash personal checks and traveler’s checks for guests (only upon proper authorization).
• The Guest Services Agent must be fully conversant with Novotel Suvarnabhumi Airport Hotel credit policies in regard to credit card procedures, personal check cashing procedures, traveler’s check cashing procedures, and Rapid Check-Out procedures.

• Answers inquiries over the telephone and in person pertaining to hotel services and registration of guests, registers and assigns rooms to guests.
• Verify room status from housekeeping’s report, “Blocks” and assigns rooms for special request and good attention reservations.
• Post all charges to the room folios as soon as they are received.
• Receive and post to the appropriate folio all cash received in payment of room accounts.
• Properly record and post to the appropriate folio all charge payments of room accounts, this includes both credit card charges and city ledger charges.
• To provides the service for the guests’ safety deposit boxes which locate in the safe deposit room in regards to the Safe Deposit procedures

• To participate and to encourage to up-sell program set by the hotel

• To report for duty punctually wearing the correct uniform and name badge at all times.
• To report for duty punctually wearing the correct uniform and name badge at all times.
• To have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
• To maintain a high standard of personal appearance and hygiene at all times.
• To have a complete understand of the hotel’s employee handbook and adhere to the regulations contained within.

• Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees.

• Committed to energy consumption
• Committed to promote of saving water consumption
• Committed to promote waste management
• Committed to support of Local Community and Products
• Committed to usage of Eco-friendly chemicals and Cleaning products
• Committed to education of employee by promoting of Green Globe

• The Hotel and Company Fire Procedures, Health and Safety Policy and Security Procedures
• Short and long term company promotions
• Senses of Novo culture
• The company dress code
• The hotels smoking policy
• Hotel and Company philosophy
• Rules and Management Policies
• Hotel Objectives and Vision